Question 1

How Do I Contact Your Customer Service?

Accepted Answer

Our Modimal Customer Service Team Is Available Monday Through Friday, 9 Am – 5 Pm Et, Excluding Holidays. You Can Reach Us Via Email At Hello@Modimal.Com For General Inquiries, Live Chat In The Bottom Right Corner Of The Website, Or Voicemail At +1(929) 460-3208. We Will Make Sure To Get Back To You Within 24 Business Hours.

Question 2

When Will My Order Ship?

Accepted Answer

Orders Typically Ship Within 1–2 Business Days. Once Your Package Is On Its Way, You’ll Receive A Confirmation Email With Tracking Details So You Can Follow Its Progress.

Question 3

Can I Cancel Or Modify My Order?

Accepted Answer

If Your Order Hasn’t Shipped Yet, Contact Us As Soon As Possible At Hello@Modimal.Com With Your Order Number. We’ll Do Our Best To Cancel Or Update It Before It Leaves Our Warehouse.

Question 4

What Are My Shipping Options?

Accepted Answer

We Offer Standard And Express Shipping At Checkout. Shipping Is Free On Qualifying Us Orders, And Canada Rates Are Shown During Checkout Based On Your Delivery Address.

Question 5

What Type Of Payment Methods Do You Offer?

Accepted Answer

We Accept Major Credit And Debit Cards Including Visa, Mastercard, And American Express, As Well As Paypal. All Payments Are Processed Securely At Checkout.

Question 6

Which Size Will Fit Me Best?

Accepted Answer

We Offer Product And Body Measurements On Each Of Our Products Pages, Just Click On “Size Guide” To Find Your Best Fit. Measuring Guides Are Included.

Question 7

How Do I Take Care Of My Modimal Pieces?

Accepted Answer

Most Pieces Prefer Cold Machine Wash And Line Dry. Avoid Bleach, Fabric Softener, And High Heat. Check Each Product’s Fabric & Care Details For Fiber-Specific Guidance.

Question 8

Where And How Do You Manufacture Your Products?

Accepted Answer

We Work With Carefully Selected Partners Who Share Our Standards For Quality And Responsibility. Manufacturing Locations And Processes Vary By Style And Are Chosen For Craft, Durability, And Lower Impact.

Question 9

How Do You Find And Evaluate Your Suppliers?

Accepted Answer

We Evaluate Suppliers On Quality, Transparency, Working Conditions, And Environmental Practices. Ongoing Partnerships Focus On Continuous Improvement — Not One-Time Audits Alone.

Question 10

How Do Your Suppliers Support Their Workers?

Accepted Answer

We Prioritize Partners Who Provide Fair Wages, Safe Workplaces, And Respectful Treatment. When Concerns Arise, We Work With Suppliers To Address Them And Improve Conditions Over Time.

FAQs